Aweber rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
144
Verified customer feedback
Recent Change
About Aweber
Aweber is an email marketing and automation platform primarily serving small businesses, offering tools for email campaigns, landing page creation, sign-up forms, and AI-assisted content generation. They provide various pricing tiers, including a free account option, and offer support resources like a knowledge base and community forums.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 3.6 | 144(+3) | ↓-0.20 |
| Jan 08, 2026 | 3.8 | 141(+1) | ↑+0.10 |
| Jan 07, 2026 | 3.7 | 140 | |
| Jan 06, 2026 | 3.7 | 140 | |
| Jan 05, 2026 | 3.7 | 140(+2) | |
| Jan 04, 2026 | 3.7 | 138 | |
| Jan 03, 2026 | 3.7 | 138(+1) | ↑+0.10 |
| Jan 02, 2026 | 3.6 | 137 | |
| Jan 01, 2026 | 3.6 | 137 | |
| Dec 31, 2025 | 3.6 | 137 |
📊 AI Summary
Aweber receives a low overall rating of 2.3/5, driven by significant negative feedback concerning billing practices, unauthorized charges after cancellation, and poor customer support responsiveness. While some long-term users praise the core email delivery and specific support agents for complex issues, the dominant sentiment reflects frustration with account management, unexpected fee increases, and difficulty reaching human support.
What customers like
- Specific support agents (e.g., Will P., Amber, Justin) provided excellent, patient, and solution-oriented assistance for complex issues.
- The core email delivery service is generally reliable, and the platform offers valuable features like the AI Newsletter Assistant.
- Some users appreciate the continuous improvements and professional appearance of their communications using the service.
Main concerns
- Widespread reports of unauthorized billing continuing after account cancellation, leading to disputes and financial loss.
- Significant issues with customer support responsiveness, including long waits, being routed to AI instead of humans, and unhelpful responses.
- Sudden account suspensions (e.g., landing pages taken offline without notification) and negative feedback regarding recent UI/workflow changes making established processes difficult.
💡 About This Data
Daily Updates
Data is refreshed every 24 hours
AI Analysis
Monthly comparisons powered by GPT-5-nano