AfterShip Email rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
0
Verified customer feedback
About AfterShip Email
AfterShip Email is an eCommerce email marketing automation tool designed to help businesses engage shoppers throughout their buying journey, convert more sales, and retain customers. It offers features like automated email flows (welcome, abandoned cart, win-back) and integrates with major platforms like Shopify and Salesforce Commerce Cloud. The product is part of the broader AfterShip Post-Purchase Suite, which includes tracking, returns, and warranty management.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
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📊 AI Summary
AfterShip Email has a very low overall rating (2.6/5) driven by significant customer dissatisfaction, primarily centered on poor customer support and issues with tracking reliability. While the website promotes advanced email automation features, reviews frequently cite long wait times for support, unhelpful responses, and billing/cancellation problems. The core product functionality, particularly tracking updates, is also reported as unreliable by some users.
What customers like
- The core product functionality seems fine in general (Review 1).
- The platform offers a wide range of automation features like welcome, browse abandonment, and win-back emails (Website Content).
- The platform integrates with major eCommerce platforms and carriers (Website Content).
Main concerns
- Extremely poor and slow customer support, with tickets taking a month or longer to resolve (Reviews 1, 3, 14).
- Unreliable tracking updates, with shipments showing incorrect or outdated delivery statuses (Reviews 4, 5, 7, 15).
- Issues with billing, including being charged after cancellation and difficulty stopping recurring payments (Reviews 6, 19).
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