Zip.co/US rating history
Historical rating trends and review volume analysis
Current Rating
4.5
4.5
Total Reviews
33,536
Verified customer feedback
Recent Change
+23new reviews
📈
Rating & Reviews Trend
📊
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 4.5 | 33,536(+23) | |
| Jan 08, 2026 | 4.5 | 33,513(+23) | |
| Jan 07, 2026 | 4.5 | 33,490(+19) | |
| Jan 06, 2026 | 4.5 | 33,471(+39) | |
| Jan 05, 2026 | 4.5 | 33,432(+21) | |
| Jan 04, 2026 | 4.5 | 33,411(+29) | |
| Jan 03, 2026 | 4.5 | 33,382(+27) | |
| Jan 02, 2026 | 4.5 | 33,355(+25) | |
| Jan 01, 2026 | 4.5 | 33,330(+28) | |
| Dec 31, 2025 | 4.5 | 33,302 |
📊 AI Summary
Customer sentiment for Zip.co/US on Trustpilot appears largely positive, driven by high satisfaction with the ease of use and quick access to funds. However, a significant minority of recent reviews highlight issues related to unexpected fees, difficulty with account verification, and customer service responsiveness.
What customers like
- Frequent praise for the speed and ease of accessing funds, often described as 'instant' or 'very fast'.
- Users appreciate the simple and straightforward application/onboarding process.
- Many reviews mention the utility of Zip as a short-term financial buffer.
Main concerns
- Multiple complaints regarding unexpected or hidden fees being applied to accounts.
- Significant frustration with the account verification process, leading to delays or account lockouts.
- Reports of slow or unhelpful customer service when issues arise, particularly concerning fee disputes.
Key Themes
Speed and Accessibility of FundsFee Transparency and StructureAccount Verification HurdlesCustomer Support Quality
💡 About This Data
Daily Updates
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AI Analysis
Monthly comparisons powered by GPT-5-nano