Zettle rating history
Fintech / POS SolutionsHistorical rating trends and review volume analysis
Current Rating
Total Reviews
5,492
Verified customer feedback
Recent Change
About Zettle
Zettle, now operating as PayPal Point of Sale, provides modern point-of-sale (POS) products and payment solutions designed to help businesses accept card payments. They offer hardware like card readers with integrated printers and software solutions to track sales and manage transactions.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 3.2 | 5,492(+2) | |
| Jan 08, 2026 | 3.2 | 5,490 | |
| Jan 07, 2026 | 3.2 | 5,490 | |
| Jan 06, 2026 | 3.2 | 5,490(+3) | |
| Jan 05, 2026 | 3.2 | 5,487 | |
| Jan 04, 2026 | 3.2 | 5,487(+1) | |
| Jan 03, 2026 | 3.2 | 5,486 | |
| Jan 02, 2026 | 3.2 | 5,486 | |
| Jan 01, 2026 | 3.2 | 5,486(+1) | |
| Dec 31, 2025 | 3.2 | 5,485 |
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📊 AI Summary
Zettle receives a mixed overall rating of 3.2/5, indicating significant polarization among users. While many customers praise the platform's functionality and excellent, knowledgeable customer service when reached, a substantial number report critical hardware failures, poor support availability (especially on weekends), and issues with account security locks.
What customers like
- Platform functions well for taking payments and tracking sales when operational.
- Positive experiences with knowledgeable, helpful, and responsive human customer service agents via phone.
- Seamless POS system integration for various business needs.
Main concerns
- Frequent hardware failures (terminals, card readers, printers) often occurring outside of warranty periods.
- Poor or non-existent customer service availability on weekends, which is critical for many sellers.
- Security alerts locking devices after periods of non-use, leading to expensive replacements and frustration.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano