Western Union rating history
Historical rating trends and review volume analysis
Current Rating
4.2
4.2
Total Reviews
144,132
Verified customer feedback
Recent Change
+13new reviews
📈
Rating & Reviews Trend
📊
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 05, 2026 | 4.2 | 144,132(+13) | |
| Jan 04, 2026 | 4.2 | 144,119(+3) | |
| Jan 03, 2026 | 4.2 | 144,116(-2) | |
| Jan 02, 2026 | 4.2 | 144,118(+8) | |
| Jan 01, 2026 | 4.2 | 144,110(+10) | |
| Dec 31, 2025 | 4.2 | 144,100(+8) | |
| Dec 30, 2025 | 4.2 | 144,092(-7) | |
| Dec 29, 2025 | 4.2 | 144,099(+7) | |
| Dec 28, 2025 | 4.2 | 144,092(+9) | |
| Dec 27, 2025 | 4.2 | 144,083 |
📊 AI Summary
Customer sentiment for Western Union appears mixed, with a significant volume of reviews indicating issues primarily related to transaction failures, high fees, and poor customer service resolution. While some users report successful and fast transfers, the high volume of negative feedback suggests systemic problems affecting reliability and support.
What customers like
- Transfers are sometimes reported as fast and efficient when they go through without issue.
- Some users find the app interface easy to use for simple transactions.
- The ability to send money internationally is appreciated by those who have successful transactions.
Main concerns
- Frequent complaints about transactions being unexpectedly cancelled or held without clear explanation.
- High fees and unfavorable exchange rates are a major point of contention.
- Customer service is frequently cited as unhelpful, slow, or unable to resolve complex issues like failed transfers or locked accounts.
Key Themes
Transaction Reliability (Cancellations/Holds)Customer Support QualityFee Structure and Exchange Rates
💡 About This Data
Daily Updates
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AI Analysis
Monthly comparisons powered by GPT-5-nano