Webroot rating history

SaaS/Security Software

Historical rating trends and review volume analysis

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Current Rating

2.6
2.6

Total Reviews

880

Verified customer feedback

About Webroot

Webroot is a cybersecurity company offering digital life protection solutions for home and business users. Their products include antivirus, identity protection, VPN, and data backup services, emphasizing cloud-based, low-impact security.

🏢 Cybersecurity TechnologyAntivirusCybersecurityIdentity ProtectionCloud-based SecurityVPN
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Rating & Reviews Trend

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Review Velocity

Daily new reviews. Spikes may indicate viral events or potential manipulation.

📋 Rating Snapshots

DateRatingReviewsChange
Jan 10, 2026
2.6
880
Jan 09, 2026
2.6
880
Jan 08, 2026
2.6
880
Jan 07, 2026
2.6
880
Jan 06, 2026
2.6
880
Jan 05, 2026
2.6
880
Jan 04, 2026
2.6
880
Jan 03, 2026
2.6
880
Jan 02, 2026
2.6
880
Jan 01, 2026
2.6
880

📊 AI Summary

Webroot receives a very low overall rating of 2.6/5, driven by widespread and severe complaints regarding customer service, billing practices, and refund processes. While some long-term users praise the core antivirus product for being lightweight and effective when working, the overwhelming negative sentiment centers on post-sale support, unauthorized renewals, and difficulty canceling or obtaining refunds.

What customers like

  • The core antivirus product is praised for being lightweight, cloud-based, and not slowing down the computer.
  • Simple to use, making it suitable for users unfamiliar with complex cybersecurity settings.
  • Effective at keeping devices safe when functioning correctly, with some long-term satisfaction reported.

Main concerns

  • Extremely poor customer service, including unresponsiveness, difficulty reaching support, and overly complicated troubleshooting procedures.
  • Significant issues with billing, including unauthorized automatic renewals and difficulty canceling subscriptions.
  • Refund processes are described as non-functional or deliberately obstructive, with customers reporting being denied refunds or asked for unnecessary sensitive information.

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AI Analysis

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