Wave rating history
SaaS/FintechHistorical rating trends and review volume analysis
Current Rating
Total Reviews
0
Verified customer feedback
About Wave
Wave provides small business software solutions focused on financial management, including invoicing, online payments, accounting, and payroll services. The platform aims to simplify bookkeeping, cash flow management, and tax preparation for solopreneurs and small business owners.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
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📊 AI Summary
Wave has an overwhelmingly negative customer sentiment, reflected in its 1.1/5 rating from 161 reviews. The primary driver of dissatisfaction stems from recent, poorly executed changes to the payroll system, leading to significant operational failures and extremely poor customer support experiences. While the website promotes ease of use and comprehensive features, customer reviews indicate that core functionalities, especially payroll, are currently unreliable.
What customers like
- Website claims easy invoicing and secure online payments.
- Website suggests the software is built for small business owners, not just accountants.
- Some historical reviews (mentioned by current users) noted good performance for simple invoicing and ACH payments prior to recent changes.
Main concerns
- Catastrophic failure and unreliability of the payroll system following recent provider/system switches.
- Extremely poor and inaccessible customer service, relying on ineffective chatbots with no direct phone support.
- Sudden, unannounced changes to services (like payroll processing partners) causing business disruption and data loss.
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