Viator.com rating history
Historical rating trends and review volume analysis
Current Rating
0.0
0.0
Total Reviews
0
Verified customer feedback
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
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📊 AI Summary
Viator.com generally maintains a positive reputation based on the high volume of reviews, though recent feedback suggests significant issues with customer service responsiveness and handling of cancellations or refunds. While many users praise the ease of booking and the quality of specific tours, a recurring theme of frustration emerges when problems arise that require direct support intervention.
What customers like
- Ease of booking and confirmation process for tours.
- High satisfaction with the quality and experience of the actual tours booked.
- Good selection of activities available on the platform.
Main concerns
- Significant difficulty reaching customer service for urgent issues or changes.
- Problems with receiving timely or full refunds after cancellations.
- Inconsistent communication regarding booking modifications or issues.
Key Themes
Customer Support ResponsivenessBooking ConvenienceRefund/Cancellation Processing
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano