Verifast rating history
Historical rating trends and review volume analysis
Current Rating
4.2
4.2
Total Reviews
10,773
Verified customer feedback
Recent Change
+13new reviews
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 08, 2026 | 4.2 | 10,773(+13) | |
| Jan 07, 2026 | 4.2 | 10,760(+12) | |
| Jan 06, 2026 | 4.2 | 10,748(+9) | |
| Jan 05, 2026 | 4.2 | 10,739(+2) | |
| Jan 04, 2026 | 4.2 | 10,737 |
📊 AI Summary
Verifast maintains a strong overall rating, driven by a high volume of 5-star reviews praising the speed and ease of the verification process. However, a notable minority of recent reviews highlight significant issues with customer support responsiveness and unexpected delays in document processing, suggesting inconsistency in service delivery.
What customers like
- Verification process is consistently described as 'quick' and 'straightforward'.
- Users appreciate the 'simple' and 'user-friendly' interface for uploading documents.
- Several reviews mention that the service resolved their needs quickly when it worked as expected.
Main concerns
- Multiple recent complaints about 'non-existent' or 'unhelpful' customer support when issues arise.
- Recurring issue where documents are stuck in 'pending' status for extended periods without explanation.
- Frustration over the inability to get updates or speak to a human representative regarding processing delays.
Key Themes
Speed and efficiency of core verificationCustomer support responsivenessDocument processing consistency
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano