UtahSkis rating history
Historical rating trends and review volume analysis
Current Rating
4.8
4.8
Total Reviews
2,399
Verified customer feedback
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📈 Latest Analysis
Key Factors
- Shipping speed issues mentioned in the previous period appear to have been replaced by recurring issues with the online ordering process in the current period.
- Customer service responsiveness remains a consistent, albeit minor, detractor in both periods.
Recommendations
- Conduct an audit of the online ordering platform to identify and resolve recurring technical glitches.
- Review customer service staffing and response protocols to ensure timely follow-up, especially concerning online order issues.
- Monitor if the shift in negative feedback from shipping to online ordering indicates a change in operational focus or seasonal impact.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 11, 2026 | 4.8 | 2,399 | |
| Jan 10, 2026 | 4.8 | 2,399 | |
| Jan 09, 2026 | 4.8 | 2,399(+2) | |
| Jan 08, 2026 | 4.8 | 2,397 | |
| Jan 07, 2026 | 4.8 | 2,397(+1) | |
| Jan 06, 2026 | 4.8 | 2,396(+3) | |
| Jan 05, 2026 | 4.8 | 2,393 | |
| Jan 05, 2026 | 4.8 | 2,393(+1) | |
| Jan 04, 2026 | 4.8 | 2,392 | |
| Jan 03, 2026 | 4.8 | 2,392 |
📊 AI Summary
UtahSkis generally maintains a high rating, driven by strong positive feedback on product quality and the helpfulness of staff, particularly regarding ski rentals and knowledgeable advice. However, recurring issues with online ordering processes and occasional slow customer service response times detract from the overall experience for some customers.
What customers like
- Staff are frequently described as 'incredibly helpful' and 'knowledgeable,' especially concerning ski rentals and gear selection.
- High satisfaction with the quality and condition of rental equipment provided.
- Positive mentions of the in-store experience and the ease of picking up pre-booked gear.
Main concerns
- Several recent reviews cite significant frustration with the online ordering system, mentioning errors in booking or difficulty modifying reservations.
- Some customers experienced slow response times when trying to contact customer service via phone or email regarding issues.
- A few negative reviews mentioned unexpected upcharges or discrepancies between online quotes and in-store final pricing.
Key Themes
Staff Expertise and Service Quality (Positive)Online System Functionality (Negative)Rental Equipment Condition (Positive)
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano