Urban Outfitters rating history
Historical rating trends and review volume analysis
Current Rating
3.5
3.5
Total Reviews
28,565
Verified customer feedback
Recent Change
+45new reviews
📈
Rating & Reviews Trend
📊
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 3.5 | 28,565(+45) | |
| Jan 09, 2026 | 3.5 | 28,520(+45) | |
| Jan 08, 2026 | 3.5 | 28,475(+55) | |
| Jan 07, 2026 | 3.5 | 28,420(+60) | |
| Jan 06, 2026 | 3.5 | 28,360(+44) | |
| Jan 05, 2026 | 3.5 | 28,316(+58) | |
| Jan 04, 2026 | 3.5 | 28,258(+79) | |
| Jan 03, 2026 | 3.5 | 28,179(+71) | |
| Jan 02, 2026 | 3.5 | 28,108(+46) | |
| Jan 01, 2026 | 3.5 | 28,062 |
📊 AI Summary
Customer sentiment for Urban Outfitters on Trustpilot is generally mixed, leaning slightly positive based on the high volume of 5-star reviews, though recent feedback highlights significant issues with shipping speed and order accuracy. Positive experiences frequently mention the quality and style of clothing, while negative reviews heavily criticize slow delivery times and receiving incorrect items.
What customers like
- Customers appreciate the unique style and quality of the clothing items received.
- Some users report receiving their orders faster than expected, leading to satisfaction.
- Positive reviews often mention finding exactly what they were looking for in terms of trendy apparel.
Main concerns
- The most frequent complaint revolves around extremely slow shipping and delivery delays, with one user noting an order taking 'weeks to arrive'.
- Several recent reviews mention receiving the wrong size or entirely incorrect items, indicating fulfillment errors.
- Issues with customer service responsiveness when trying to resolve shipping or order problems are noted.
Key Themes
Shipping and Fulfillment SpeedOrder Accuracy/Fulfillment ErrorsProduct Style and Quality
💡 About This Data
Daily Updates
Data is refreshed every 24 hours
AI Analysis
Monthly comparisons powered by GPT-5-nano