Upwork rating history
Online Freelance MarketplaceHistorical rating trends and review volume analysis
Current Rating
Total Reviews
10,290
Verified customer feedback
Recent Change
About Upwork
Upwork is a global online platform that connects businesses and clients with freelancers offering various professional services, including IT, creative, and administrative work. It facilitates project-based and hourly work arrangements between clients and independent professionals worldwide. The platform manages payments and provides tools for collaboration.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 08, 2026 | 4.1 | 10,290(+1) | |
| Jan 07, 2026 | 4.1 | 10,289(+3) | |
| Jan 06, 2026 | 4.1 | 10,286(+2) | |
| Jan 05, 2026 | 4.1 | 10,284(+2) | |
| Jan 04, 2026 | 4.1 | 10,282 | |
| Jan 03, 2026 | 4.1 | 10,282(+1) | |
| Jan 02, 2026 | 4.1 | 10,281(+2) | |
| Jan 01, 2026 | 4.1 | 10,279(+2) | |
| Dec 31, 2025 | 4.1 | 10,277(+2) | |
| Dec 30, 2025 | 4.1 | 10,275 |
📊 AI Summary
Upwork receives a low overall rating of 3.8/5, driven by significant negative feedback regarding account suspensions, poor customer service, and platform fees. While some users find the platform useful for finding work, the dominant sentiment revolves around frustrating administrative issues, lack of support, and perceived unfair treatment of freelancers.
What customers like
- The website is functional for job searching (Review 1).
- Some users successfully post projects and engage with outsourced development work (Review 15).
Main concerns
- Frequent, sudden, and often permanent account suspensions without clear justification or recourse (Reviews 2, 5, 11, 14, 16, 17, 19).
- Lack of responsive or effective customer service, leading users to feel unsupported (Reviews 3, 11).
- Mandatory fees, including service fees on earnings and the requirement to purchase 'Connects' to apply for jobs (Reviews 1, 6).
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano