United States Postal Service rating history
Historical rating trends and review volume analysis
Current Rating
0.0
0.0
Total Reviews
0
Verified customer feedback
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|
📊 AI Summary
Customer sentiment for the United States Postal Service on Trustpilot is overwhelmingly negative, evidenced by a low current rating and a high volume of 1-star reviews, frequently citing issues with lost or delayed mail delivery. While a small minority praise timely service or helpful local staff, the dominant experience revolves around significant service failures, particularly concerning package tracking and delivery reliability.
What customers like
- Some customers noted that their local post office staff were helpful and courteous.
- A few reviews mentioned that packages arrived on time without issue.
- Occasional positive feedback regarding the ease of using certain online services.
Main concerns
- Widespread complaints about packages being lost, stuck in transit, or showing incorrect tracking updates.
- Frequent reports of significant delivery delays, sometimes lasting weeks or months.
- Frustration with the difficulty of contacting customer service or resolving issues once a package is lost.
Key Themes
Delivery Reliability and DelaysTracking InaccuracyCustomer Service Accessibility
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano