TunnelBear rating history
Software as a Service (SaaS)Historical rating trends and review volume analysis
Current Rating
Total Reviews
108
Verified customer feedback
Recent Change
About TunnelBear
TunnelBear is a Virtual Private Network (VPN) service that encrypts internet connections to ensure online privacy, protect against data theft on public Wi-Fi, and bypass geographical content restrictions or government censorship. The service offers applications for major platforms including Mac, Windows, iOS, and Android, and features a free tier with data limitations.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 08, 2026 | 2.2 | 108(+1) | ↓-0.10 |
| Jan 07, 2026 | 2.3 | 107 | |
| Jan 06, 2026 | 2.3 | 107 | |
| Jan 05, 2026 | 2.3 | 107 | |
| Jan 04, 2026 | 2.3 | 107 | |
| Jan 03, 2026 | 2.3 | 107 | |
| Jan 02, 2026 | 2.3 | 107 | |
| Jan 01, 2026 | 2.3 | 107 | |
| Dec 31, 2025 | 2.3 | 107 | |
| Dec 30, 2025 | 2.3 | 107 |
📊 AI Summary
TunnelBear receives a mixed overall rating of 2.9/5, indicating significant polarization among users. While some long-term users praise its ease of use, effectiveness against censorship, and torrent-friendliness, a large segment reports severe functional issues, including connection failures, persistent bugs, and non-existent customer support.
What customers like
- Effective for bypassing censorship and accessing blocked media (especially noted by users in restrictive regions).
- Easy sign-up process and user-friendly interface, with a functional free plan offering 2GB data.
- Praised by some for good speeds and being torrent-friendly.
Main concerns
- Widespread reports of software bugs, connection instability, and the VPN failing to connect or silently dropping connections.
- Customer service is frequently described as non-existent, slow, or providing only generic, unhelpful replies.
- Software issues sometimes lock users out of their normal connections or cause system instability (e.g., on Mac).
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano