TripAdvisor rating history
Historical rating trends and review volume analysis
Current Rating
2.2
2.2
Total Reviews
2,830
Verified customer feedback
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 08, 2026 | 2.2 | 2,830 | |
| Jan 07, 2026 | 2.2 | 2,830 | |
| Jan 06, 2026 | 2.2 | 2,830 | |
| Jan 05, 2026 | 2.2 | 2,830 |
📊 AI Summary
TripAdvisor maintains a generally positive reputation on Trustpilot, evidenced by a high proportion of 5-star reviews, though a notable minority of users report significant issues with customer service responsiveness and the handling of refund requests or booking errors.
What customers like
- Users frequently praise the platform for being an indispensable resource for travel planning and finding reliable accommodation/activity information.
- Several reviews highlight successful use of the platform for booking tours and activities, often noting competitive pricing or good availability.
- The sheer volume and detail of user-generated content (reviews and photos) are consistently cited as major strengths.
Main concerns
- A recurring and severe complaint involves poor or non-existent customer service when issues arise, particularly concerning cancellations or disputes.
- Multiple recent reviews detail significant frustration with the refund process, stating that money has been withheld or refunds have been excessively delayed.
- Some users experienced issues where booked services or hotels were not honored upon arrival, leading to last-minute scrambling.
Key Themes
Customer Support EfficacyBooking Reliability and RefundsValue of User-Generated Content
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano