Timely rating history
SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
206
Verified customer feedback
About Timely
Timely is a leading provider of AI-powered automatic time tracking solutions designed for consultancies, agencies, and software companies. The platform aims to eliminate manual time logging by capturing work activity automatically, providing 100% accurate data for improved utilization rates, operational insights, and profitability.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 07, 2026 | 3.5 | 206 | |
| Jan 06, 2026 | 3.5 | 206 | |
| Jan 05, 2026 | 3.5 | 206 | |
| Jan 04, 2026 | 3.5 | 206 | |
| Jan 03, 2026 | 3.5 | 206 | |
| Jan 02, 2026 | 3.5 | 206 | |
| Jan 01, 2026 | 3.5 | 206 | |
| Dec 31, 2025 | 3.5 | 206 | |
| Dec 30, 2025 | 3.5 | 206 | |
| Dec 29, 2025 | 3.5 | 206 |
📊 AI Summary
Timely receives mixed reviews, with an overall rating of 3.5/5. Long-term users often praise the system's automation capabilities and helpful support staff, noting how it simplifies business tracking. However, a significant number of recent reviews highlight severe issues with customer service accessibility, platform bugs, high costs, and poor mobile/Android compatibility, leading to frustration and churn.
What customers like
- Automation of tasks and business tracking makes life easier for long-term users.
- Support staff are frequently praised for being helpful, quick to respond, and knowledgeable when accessible.
- Ease of use and intuitive navigation for booking and backend systems.
Main concerns
- Customer service is often inaccessible (no phone support, slow/unhelpful email responses) and sometimes requires sharing sensitive personal documents.
- Significant platform bugs, including double-booking calendars, non-functional contact forms, and issues with Android compatibility.
- The system is considered expensive, especially when core features (like automatic invoicing or reliable support) do not function as expected.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano