TicketSmarter rating history
Historical rating trends and review volume analysis
Current Rating
3.8
3.8
Total Reviews
7,479
Verified customer feedback
Recent Change
+1new reviews
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 3.8 | 7,479(+1) | |
| Jan 09, 2026 | 3.8 | 7,478(+2) | |
| Jan 08, 2026 | 3.8 | 7,476(+2) | |
| Jan 07, 2026 | 3.8 | 7,474(+2) | |
| Jan 06, 2026 | 3.8 | 7,472 | |
| Jan 05, 2026 | 3.8 | 7,472(+2) | |
| Jan 04, 2026 | 3.8 | 7,470(+1) | |
| Jan 03, 2026 | 3.8 | 7,469 | |
| Jan 02, 2026 | 3.8 | 7,469(+3) | |
| Jan 01, 2026 | 3.8 | 7,466 |
📊 AI Summary
TicketSmarter generally maintains a positive reputation based on the high volume of reviews and strong 5-star distribution, though recent feedback indicates recurring issues with ticket delivery times and customer service responsiveness, suggesting operational friction despite overall satisfaction with ticket validity.
What customers like
- Tickets were valid and worked for entry to the event.
- The purchasing process was straightforward and easy to navigate.
- Good selection of tickets available for popular events.
Main concerns
- Significant delays in receiving tickets, often close to the event date, causing stress.
- Difficulty reaching customer service via phone or email when issues arise.
- Concerns about high service fees being added late in the checkout process.
Key Themes
Ticket Delivery TimelinessCustomer Support AccessibilityTransaction Security/Validity
💡 About This Data
Daily Updates
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AI Analysis
Monthly comparisons powered by GPT-5-nano