Thumbtack rating history
Historical rating trends and review volume analysis
Current Rating
2.9
2.9
Total Reviews
6,340
Verified customer feedback
Recent Change
+1new reviews
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 2.9 | 6,340(+1) | |
| Jan 08, 2026 | 2.9 | 6,339 | |
| Jan 07, 2026 | 2.9 | 6,339(+1) | ↓-0.10 |
| Jan 06, 2026 | 3.0 | 6,338 | |
| Jan 05, 2026 | 3.0 | 6,338 | |
| Jan 04, 2026 | 3.0 | 6,338(+1) | |
| Jan 03, 2026 | 3.0 | 6,337 | |
| Jan 02, 2026 | 3.0 | 6,337 | |
| Jan 01, 2026 | 3.0 | 6,337(+2) | |
| Dec 31, 2025 | 3.0 | 6,335 |
📊 AI Summary
Thumbtack generally maintains a positive reputation, evidenced by a high volume of 5-star reviews, though a significant minority of users report issues primarily related to lead quality and unexpected costs. Customers frequently praise the platform's convenience for finding professionals quickly, but frustration arises when leads are irrelevant or the pricing structure is unclear.
What customers like
- Ease and speed of finding local professionals for various jobs.
- Success in connecting with high-quality, reliable service providers.
- The platform is a convenient, one-stop shop for initiating service requests.
Main concerns
- Frequent complaints about receiving low-quality or irrelevant leads.
- Frustration with the cost structure, particularly paying for leads that do not convert into jobs.
- Inconsistent communication or responsiveness from some professionals found on the platform.
Key Themes
Lead Quality vs. QuantityPlatform Usability and ConvenienceCost Transparency and Value Proposition
💡 About This Data
Daily Updates
Data is refreshed every 24 hours
AI Analysis
Monthly comparisons powered by GPT-5-nano