Suburban Propane rating history
Historical rating trends and review volume analysis
Current Rating
2.0
2.0
Total Reviews
216
Verified customer feedback
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 2.0 | 216 | |
| Jan 09, 2026 | 2.0 | 216 | |
| Jan 08, 2026 | 2.0 | 216 | |
| Jan 07, 2026 | 2.0 | 216 | |
| Jan 06, 2026 | 2.0 | 216 | |
| Jan 05, 2026 | 2.0 | 216 | |
| Jan 04, 2026 | 2.0 | 216(+1) | |
| Jan 03, 2026 | 2.0 | 215 | |
| Jan 02, 2026 | 2.0 | 215 | |
| Jan 01, 2026 | 2.0 | 215 |
📊 AI Summary
Customer sentiment for Suburban Propane appears largely positive, driven by high ratings, though a significant minority of reviews point to recurring issues with service scheduling and communication. Positive feedback frequently praises the reliability of deliveries and the professionalism of the drivers, while negative experiences center on difficulties reaching customer service and unexpected service delays.
What customers like
- Drivers are consistently described as professional, courteous, and efficient during deliveries.
- Reliability of scheduled propane deliveries is a frequently mentioned strength.
- Many customers appreciate the ease of setting up automatic delivery services.
Main concerns
- Significant frustration regarding difficulty reaching customer service by phone, often citing long hold times or unreturned calls.
- Complaints about scheduling errors, including missed appointments or deliveries scheduled outside the promised window.
- Issues with billing clarity and unexpected price increases mentioned by several 1-star reviewers.
Key Themes
Delivery Reliability vs. Scheduling AccuracyCustomer Service Accessibility (Phone Support)Driver Professionalism
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano