📈
Rating Trend
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Nov 12, 2025 | 1.8 | 16,599 |
📊 Summary
Trustpilot reviews for Stripe are overwhelmingly negative, highlighting frequent payout holds, account freezes or closures, and poor or unresponsive support. Reviewers report prolonged fund freezes, unsolicited suspensions, and unclear policies, leading to disrupted cash flow and eroded trust in the platform.
What customers like:
- You get an account manager
- AI-generated customer support responses are described as kind, even when problems aren’t solved
- "Excellent service ❤️" was reportedly received by a reviewer in 2023
Main concerns:
- Payouts are frequently held or funds frozen for extended periods (e.g., holding my $91.85 for more than six months and no payouts for 10 days)
- Accounts are often suspended or closed without warning or clear explanations, with funds frozen
- There is no reliable customer support: reviews claim 'There is NO CUSTOMER SUPPORT', 'Support is nonexistent', and responses can be generic or offshore
Key Themes:
payouts-and-funds-holdsaccount-suspensions-closurescustomer-support-quality-and-responsivenessverification-and-compliance-frictionpolicy-disputes-and-dispute-handling
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