Sterling Insurance rating history
Historical rating trends and review volume analysis
Current Rating
Total Reviews
14,791
Verified customer feedback
Recent Change
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 11, 2026 | 4.3 | 14,791(+12) | |
| Jan 10, 2026 | 4.3 | 14,779(+8) | |
| Jan 09, 2026 | 4.3 | 14,771(+6) | |
| Jan 08, 2026 | 4.3 | 14,765(+10) | |
| Jan 07, 2026 | 4.3 | 14,755(+7) | |
| Jan 06, 2026 | 4.3 | 14,748(+6) | |
| Jan 05, 2026 | 4.3 | 14,742(+4) | |
| Jan 04, 2026 | 4.3 | 14,738(+7) | |
| Jan 03, 2026 | 4.3 | 14,731(+8) | |
| Jan 02, 2026 | 4.3 | 14,723 |
📊 AI Summary
Sterling Insurance generally receives positive feedback, evidenced by a high volume of 5-star reviews, with customers frequently praising the ease of the claims process and the helpfulness of the staff. However, a notable minority of reviews point to issues with premium increases and slow response times for complex inquiries. The overall sentiment leans positive, suggesting a solid customer base despite some operational friction points.
What customers like
- Claims process is consistently described as 'easy' and 'straightforward'.
- Staff members, particularly agents, are frequently mentioned as being 'helpful' and 'professional'.
- Customers appreciate the quick resolution for simple issues.
Main concerns
- Significant frustration regarding unexpected or large premium increases at renewal.
- Some users reported slow response times when dealing with complex claims or policy changes.
- Difficulty reaching a specific department or agent without long hold times.
Key Themes
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano