Squarespace rating history
SaaS / Website BuilderHistorical rating trends and review volume analysis
Current Rating
Total Reviews
2,082
Verified customer feedback
Recent Change
About Squarespace
Squarespace is a Software as a Service (SaaS) platform that provides tools for individuals and entrepreneurs to easily create, host, and manage professional websites, portfolios, and online stores. The platform offers integrated features for e-commerce, marketing, scheduling, invoicing, and domain management, often leveraging AI tools for design assistance.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 2.9 | 2,082(+48) | |
| Jan 09, 2026 | 2.9 | 2,034(+2) | |
| Jan 08, 2026 | 2.9 | 2,032 | |
| Jan 07, 2026 | 2.9 | 2,032(+3) | |
| Jan 06, 2026 | 2.9 | 2,029(+6) | |
| Jan 05, 2026 | 2.9 | 2,023 | |
| Jan 04, 2026 | 2.9 | 2,023(+1) | |
| Jan 03, 2026 | 2.9 | 2,022(+2) | |
| Jan 02, 2026 | 2.9 | 2,020(+2) | |
| Jan 01, 2026 | 2.9 | 2,018 |
📊 AI Summary
Squarespace has an overwhelmingly negative customer sentiment, reflected in its 1.2/5 rating across nearly 1600 reviews. The primary complaints center on extremely poor and inaccessible customer support, frustrating billing and account management issues (including difficulty canceling or deleting accounts), and technical frustrations with the editor and platform stability. While the website promotes robust features and ease of use, customer experiences suggest significant friction points in service delivery and account control.
What customers like
- Website editor offers next-generation drag-and-drop customization.
- Offers a wide range of integrated business tools (e-commerce, scheduling, invoicing).
- Promotes AI tools for design and content generation.
Main concerns
- Extremely poor, non-existent, or robotic customer support (no phone support, endless chat loops).
- Severe issues with account management, including difficulty canceling subscriptions and refusing account deletion requests.
- Unexpected and significant price increases, high monthly costs for basic features, and issues with domain hostage situations/payment disputes.
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano