Square Marketing rating history
Marketing Automation / SaaSHistorical rating trends and review volume analysis
Current Rating
Total Reviews
0
Verified customer feedback
About Square Marketing
Square Marketing provides integrated marketing automation tools for small businesses, focusing on email and text message campaigns to engage customers and drive repeat business. It leverages the Square Customer Directory (CRM) to offer personalized marketing efforts, including automated campaigns for birthdays, abandoned carts, and review collection, all integrated with their Point of Sale system.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
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📊 AI Summary
Square Marketing generally receives positive feedback (4.2/5 rating) for its ease of use, integration with payment processing, and valuable reporting features that aid small business growth. Key positive themes include the simplicity of setup, reliable payment acceptance, and helpful customer support interactions. However, recurring negative themes center on difficulties accessing human customer support, particularly for banking or fraud issues, and occasional confusion regarding the user interface or account deactivation processes.
What customers like
- Ease of use and simple setup for new businesses.
- Reliable payment acceptance (taps, links, invoices) and quick bank deposits.
- Valuable integrated reporting and CRM features for tracking customer interactions and sales.
Main concerns
- Difficulty reaching human customer service representatives by phone, especially for complex banking or fraud issues.
- Account deactivation processes can be opaque, leading to customer hardship without clear communication.
- The user interface can sometimes be described as 'clunky' or confusing.
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