Spylix rating history
Software as a Service (SaaS)Historical rating trends and review volume analysis
Current Rating
Total Reviews
0
Verified customer feedback
About Spylix
Spylix is a cell phone monitoring software provider that offers tracking solutions for parents and individuals to monitor various data types on target devices, including messages, social media activity, and GPS locations. The service claims to offer real-time monitoring without requiring rooting or jailbreaking of Android or iOS devices. It operates as a subscription-based service.
📈 Latest Analysis
Key Factors
- Persistent core issues (unauthorized charges, refund difficulty) remain the primary driver of negative sentiment.
- The low rating (1.6/5) is maintained as new reviews echo the established negative themes.
Recommendations
- Immediately investigate and resolve the systemic issues regarding unauthorized charges and refund processing, as these are the dominant complaints.
- Address the negative feedback publicly to show engagement, even if the core issues are not yet fixed.
- Analyze the small number of positive reports to understand what features are working well and leverage this in future communications.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
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📊 AI Summary
Spylix currently holds a low rating of {current_rating}/5 based on 27 reviews on Trustpilot, indicating significant customer dissatisfaction. The star distribution is heavily skewed towards 1-star reviews ({stars_1}), suggesting widespread issues, although a small number of users report positive experiences with specific features.
What customers like
- One user mentioned the software was 'easy to install and use' when it worked.
- A 4-star review praised the 'responsive customer support team' for resolving a billing issue.
- The 'detailed reporting features' were highlighted positively in a single 5-star review.
Main concerns
- The most frequent complaint revolves around the software 'failing to track data reliably' or 'stopping tracking unexpectedly'.
- Multiple users reported significant difficulty or failure in obtaining refunds, citing 'unclear cancellation policies'.
- Several reviews mentioned 'poor battery drain' on the monitored device after installation.
Key Themes
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