SpotHero rating history
Historical rating trends and review volume analysis
Current Rating
3.9
3.9
Total Reviews
6,807
Verified customer feedback
Recent Change
+1new reviews
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 08, 2026 | 3.9 | 6,807(+1) | |
| Jan 07, 2026 | 3.9 | 6,806 | |
| Jan 06, 2026 | 3.9 | 6,806 |
📊 AI Summary
SpotHero generally maintains a strong positive reputation, evidenced by a high current rating and a large volume of 5-star reviews. Customers frequently praise the ease of booking and the convenience of securing parking spots, though recurring issues involve problems with reservation accuracy and customer service responsiveness when issues arise.
What customers like
- Ease and convenience of the app/website for booking parking quickly.
- Successfully securing guaranteed parking spots, especially in busy areas.
- Good value or competitive pricing compared to drive-up rates.
Main concerns
- Issues with reservations not being honored by lot attendants or incorrect entry/exit instructions.
- Difficulty reaching customer support or slow resolution times when problems occur on-site.
- Frustration over unexpected charges or difficulty canceling/modifying reservations.
Key Themes
Booking UsabilityReservation Guarantee/AccuracyCustomer Support Effectiveness
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano