Smarty rating history

Historical rating trends and review volume analysis

Current Rating

4.6
4.6

Total Reviews

34,276

Verified customer feedback

Recent Change

-4new reviews
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Rating & Reviews Trend

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Review Velocity

Daily new reviews. Spikes may indicate viral events or potential manipulation.

📋 Rating Snapshots

DateRatingReviewsChange
Jan 09, 2026
4.6
34,276(-4)
Jan 08, 2026
4.6
34,280(-2)
Jan 07, 2026
4.6
34,282(-8)
Jan 06, 2026
4.6
34,290(-7)
Jan 05, 2026
4.6
34,297(-2)
Jan 04, 2026
4.6
34,299
Jan 03, 2026
4.6
34,299(-3)
Jan 02, 2026
4.6
34,302(-2)
Jan 01, 2026
4.6
34,304(-5)
Dec 31, 2025
4.6
34,309

📊 AI Summary

Smarty maintains a strong overall rating, driven by positive feedback on their competitive pricing and ease of setup. However, a recurring issue involves customer service responsiveness and occasional unexpected billing changes, which are the primary sources of negative reviews.

What customers like

  • Customers frequently praise the 'great value for money' and 'low monthly cost' compared to competitors.
  • The initial setup process is often described as 'quick and straightforward' and 'easy to activate online'.
  • Reliability of the network connection is mentioned positively, with users noting 'consistent coverage even in rural areas'.

Main concerns

  • Significant frustration is directed towards customer support, with multiple reports of 'long hold times' and 'unresolved issues after multiple calls'.
  • Several recent reviews mention 'sudden price increases' or 'hidden fees' appearing on the bill after the initial promotional period ends.
  • Difficulty in cancelling services or making account changes without speaking to a retention specialist is a common complaint.

Key Themes

Value and Pricing StructureCustomer Service Accessibility and ResolutionOnboarding Experience

💡 About This Data

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AI Analysis

Monthly comparisons powered by GPT-5-nano