Smarty rating history
Historical rating trends and review volume analysis
Current Rating
4.6
4.6
Total Reviews
34,276
Verified customer feedback
Recent Change
-4new reviews
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 4.6 | 34,276(-4) | |
| Jan 08, 2026 | 4.6 | 34,280(-2) | |
| Jan 07, 2026 | 4.6 | 34,282(-8) | |
| Jan 06, 2026 | 4.6 | 34,290(-7) | |
| Jan 05, 2026 | 4.6 | 34,297(-2) | |
| Jan 04, 2026 | 4.6 | 34,299 | |
| Jan 03, 2026 | 4.6 | 34,299(-3) | |
| Jan 02, 2026 | 4.6 | 34,302(-2) | |
| Jan 01, 2026 | 4.6 | 34,304(-5) | |
| Dec 31, 2025 | 4.6 | 34,309 |
📊 AI Summary
Smarty maintains a strong overall rating, driven by positive feedback on their competitive pricing and ease of setup. However, a recurring issue involves customer service responsiveness and occasional unexpected billing changes, which are the primary sources of negative reviews.
What customers like
- Customers frequently praise the 'great value for money' and 'low monthly cost' compared to competitors.
- The initial setup process is often described as 'quick and straightforward' and 'easy to activate online'.
- Reliability of the network connection is mentioned positively, with users noting 'consistent coverage even in rural areas'.
Main concerns
- Significant frustration is directed towards customer support, with multiple reports of 'long hold times' and 'unresolved issues after multiple calls'.
- Several recent reviews mention 'sudden price increases' or 'hidden fees' appearing on the bill after the initial promotional period ends.
- Difficulty in cancelling services or making account changes without speaking to a retention specialist is a common complaint.
Key Themes
Value and Pricing StructureCustomer Service Accessibility and ResolutionOnboarding Experience
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano