Smartbox France rating history
Historical rating trends and review volume analysis
Current Rating
3.2
3.2
Total Reviews
28,433
Verified customer feedback
Recent Change
+30new reviews
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 3.2 | 28,433(+30) | |
| Jan 08, 2026 | 3.2 | 28,403(+19) | |
| Jan 07, 2026 | 3.2 | 28,384(+19) | |
| Jan 06, 2026 | 3.2 | 28,365(+8) | |
| Jan 05, 2026 | 3.2 | 28,357(+30) | |
| Jan 04, 2026 | 3.2 | 28,327(+30) | |
| Jan 03, 2026 | 3.2 | 28,297(+15) | |
| Jan 02, 2026 | 3.2 | 28,282(+22) | |
| Jan 01, 2026 | 3.2 | 28,260(+32) | |
| Dec 31, 2025 | 3.2 | 28,228 |
📊 AI Summary
Customer sentiment for Smartbox France appears largely positive, driven by high ratings, though recent reviews indicate some recurring issues with product usability and customer service responsiveness. The majority of feedback praises the variety of experiences offered, but a significant minority reports difficulties in booking and redeeming vouchers.
What customers like
- The wide variety and quality of experiences offered by the Smartbox packages are frequently praised.
- Many users found the initial purchase and gift-giving aspect of the Smartbox to be excellent.
- Positive reviews often mention successful and enjoyable experiences once the booking process was completed.
Main concerns
- Significant frustration is reported regarding the complexity and difficulty of booking/redeeming the chosen experience.
- Several recent reviews cite poor or slow customer service response when issues arise.
- Complaints about the validity period being too short or the inability to extend it are recurring.
Key Themes
Booking/Redemption Process FrictionProduct Variety and ValueCustomer Support Responsiveness
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano