Smallwood Home rating history
Historical rating trends and review volume analysis
Current Rating
4.3
4.3
Total Reviews
2,531
Verified customer feedback
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 13, 2026 | 4.3 | 2,531 | |
| Jan 12, 2026 | 4.3 | 2,531 |
📊 AI Summary
Smallwood Home generally receives positive feedback, evidenced by a high overall rating and a large majority of 5-star reviews. Customers frequently praise the quality and aesthetic appeal of the furniture, though recurring issues with delivery scheduling and customer service responsiveness temper the overall experience for some.
What customers like
- Exceptional quality and solid construction of the furniture pieces, often described as 'sturdy' and 'beautifully made'.
- High satisfaction with the final look of the items, noting they match the online descriptions well.
- Positive mentions of specific items being 'worth the wait' due to their premium feel.
Main concerns
- Significant frustration regarding delivery coordination, with multiple complaints about missed windows and poor communication from the logistics team.
- Difficulties reaching customer service for updates or issue resolution, often requiring multiple calls or long wait times.
- A few instances of minor damage upon arrival, though resolution speed varied.
Key Themes
Product Quality vs. Delivery ExperienceCustomer Service ResponsivenessValue Perception
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano