Shutterfly rating history
Historical rating trends and review volume analysis
Current Rating
4.2
4.2
Total Reviews
29,859
Verified customer feedback
Recent Change
+2new reviews
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 4.2 | 29,859(+2) | |
| Jan 08, 2026 | 4.2 | 29,857(+6) | |
| Jan 07, 2026 | 4.2 | 29,851(+13) | |
| Jan 06, 2026 | 4.2 | 29,838(+40) | |
| Jan 05, 2026 | 4.2 | 29,798(+6) | |
| Jan 04, 2026 | 4.2 | 29,792(+3) | |
| Jan 03, 2026 | 4.2 | 29,789(+4) | |
| Jan 02, 2026 | 4.2 | 29,785(+10) | |
| Jan 01, 2026 | 4.2 | 29,775(+27) | |
| Dec 31, 2025 | 4.2 | 29,748 |
📊 AI Summary
Shutterfly generally maintains a high rating, though recent reviews indicate significant frustration primarily centered around order fulfillment issues, specifically late deliveries and poor customer service responses when problems arise. While many customers praise the quality of the final printed products, the inconsistency in delivery timelines is a major detractor impacting overall satisfaction.
What customers like
- High quality of printed photo books and personalized items.
- Ease of use with the online design platform.
- Good value when promotional codes are applied.
Main concerns
- Frequent and significant delays in order delivery, often missing promised dates.
- Poor customer service experience when trying to resolve shipping issues, described as unhelpful or unresponsive.
- Issues with incorrect items being shipped or items arriving damaged.
Key Themes
Order Fulfillment & Shipping ReliabilityCustomer Support ResponsivenessProduct Quality vs. Delivery Experience
💡 About This Data
Daily Updates
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AI Analysis
Monthly comparisons powered by GPT-5-nano