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Rating Trend
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Nov 12, 2025 | 1.3 | 3,941 |
📊 Summary
The overall sentiment is overwhelmingly negative on Trustpilot, with numerous reviewers complaining of scams or fraudulent activity, blocked payouts, poor customer support, and usability frustrations on Shopify. A single long-time user notes past satisfaction, but a pattern of risk, mismanagement, and aggressive billing dominates the feedback.
What customers like:
- A long-time user states they were happy with the service since 2010 before recent issues.
Main concerns:
- Scammers able to operate on the platform with claims that Shopify does not effectively vet sellers.
- Payouts and stores being blocked or shut down with little guidance (e.g., payouts on hold, stores shut down without clear explanations).
- Poor customer support described as horrible, with outsourced agents and slow responses.
- Post-trial signups leading to automated or harassing payment emails and unclear contract terms.
- Security/access problems such as being locked out due to two-factor authentication and login issues.
Key Themes:
Fraud risk and seller vetting on platformPayouts holds and account suspensionsCustomer support quality and responsivenessBilling practices and post-trial contractsAccount access and security issues
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AI Analysis
Monthly comparisons powered by GPT-5-nano