ShipEngine rating history
SaaS / API PlatformHistorical rating trends and review volume analysis
Current Rating
Total Reviews
0
Verified customer feedback
About ShipEngine
ShipEngine provides a multi-carrier shipping API and platform designed to integrate shipping functionalities into various systems, including 3PLs, WMS, ERPs, and e-commerce platforms. It offers features like order consolidation, rate comparison, address validation, and tracking APIs, often connecting users to discounted rates from over 200 carriers. The company is currently transitioning its branding and services under the ShipStation API umbrella.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
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📊 AI Summary
ShipEngine (often referenced as ShipStation in reviews) has a very poor overall rating (2.9/5), driven primarily by severe dissatisfaction with customer support, billing issues, and platform reliability. While the core shipping functionality is occasionally praised when working, the overwhelming negative sentiment centers on unresponsive, unhelpful support, unauthorized charges, and difficulty resolving critical issues like refunds or incorrect rate calculations.
What customers like
- The core shipping process and label generation work well when the system is functioning correctly.
- Convenient for managing the shipping process and integrating with order sources (when successful).
- Offers access to discounted carrier rates.
Main concerns
- Extremely poor, slow, and unhelpful customer service, often involving copy-paste replies or outsourced overseas support.
- Significant issues with billing, including unauthorized charges, difficulty obtaining refunds, and complex expense management.
- Platform reliability issues, including login/MFA disasters, incorrect rate calculations, and glitches preventing label creation.
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