ShipBob rating history
Logistics & FulfillmentHistorical rating trends and review volume analysis
Current Rating
Total Reviews
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About ShipBob
ShipBob is a global third-party logistics (3PL) provider offering end-to-end fulfillment solutions for e-commerce businesses. They manage inventory distribution, order fulfillment (picking, packing, shipping), returns, and international expansion through a network of fulfillment centers.
📋 Rating Snapshots
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📊 AI Summary
ShipBob generally receives high praise for its reliable service, advanced technology platform, and strong customer support, leading to an overall positive sentiment. Customers frequently highlight the seamless integration, fast fulfillment speeds, and the helpfulness of specific support representatives. The primary areas for improvement noted are related to software limitations for certain platforms and flexibility for very fast-growing businesses.
What customers like
- Fast, reliable service and high fulfillment accuracy (99.97% accuracy rate cited on website).
- State-of-the-art technology, reporting, and dashboard capabilities.
- Excellent and responsive customer service, with specific reps often praised for going above and beyond.
Main concerns
- Software can be limiting, especially for WordPress/WooCommerce users.
- Lack of flexibility for very fast-growing companies that require customized solutions.
- Some initial issues reported during setup or specific order types (e.g., pre-orders).
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