Senville rating history
Historical rating trends and review volume analysis
Current Rating
4.6
4.6
Total Reviews
6,574
Verified customer feedback
Recent Change
+2new reviews
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 4.6 | 6,574(+2) | |
| Jan 09, 2026 | 4.6 | 6,572(+2) | |
| Jan 08, 2026 | 4.6 | 6,570(+3) | |
| Jan 07, 2026 | 4.6 | 6,567(+4) | |
| Jan 06, 2026 | 4.6 | 6,563 | |
| Jan 05, 2026 | 4.6 | 6,563 | |
| Jan 04, 2026 | 4.6 | 6,563 | |
| Jan 03, 2026 | 4.6 | 6,563(+2) | |
| Jan 02, 2026 | 4.6 | 6,561(+5) | |
| Jan 01, 2026 | 4.6 | 6,556 |
📊 AI Summary
Senville generally receives positive feedback, reflected in the high number of 5-star reviews, with customers frequently praising the quiet operation and effective cooling/heating performance of their units. However, a notable minority of reviews point to significant issues with customer service responsiveness and product longevity, particularly concerning failures shortly after the warranty period.
What customers like
- Units are consistently described as very quiet, with one user noting 'it's so quiet I forget it's running.'
- Excellent performance in both heating and cooling modes, with one reviewer stating the unit 'keeps my large living room comfortable even in extreme weather.'
- Ease of installation and straightforward operation are frequently mentioned as positive attributes.
Main concerns
- Multiple reports of units failing or developing significant issues (e.g., compressor failure, refrigerant leaks) shortly after the 1-year warranty expires.
- Significant frustration regarding customer service, citing long wait times, unreturned calls, and difficulty obtaining replacement parts or warranty support.
- Some complaints about the remote control interface being confusing or the unit not responding reliably to remote commands.
Key Themes
Product Performance (Quietness and Efficiency)Post-Sale Support and Warranty ClaimsProduct Durability/Longevity
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AI Analysis
Monthly comparisons powered by GPT-5-nano