Seller Investigators rating history
E-commerce Service ProviderHistorical rating trends and review volume analysis
Current Rating
Total Reviews
119
Verified customer feedback
About Seller Investigators
Seller Investigators is a service dedicated to helping Amazon FBA sellers recover owed funds from Amazon due to inventory errors, shipping discrepancies, and incorrect fees. They offer a free audit, manage the entire reimbursement filing process, and operate on a commission-only basis (25% fee upon successful recovery). The service is part of the Carbon6 ecosystem.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 4.8 | 119 | |
| Jan 08, 2026 | 4.8 | 119 | |
| Jan 07, 2026 | 4.8 | 119 | |
| Jan 06, 2026 | 4.8 | 119 | |
| Jan 05, 2026 | 4.8 | 119 | |
| Jan 04, 2026 | 4.8 | 119 | |
| Jan 03, 2026 | 4.8 | 119 | |
| Jan 02, 2026 | 4.8 | 119 | |
| Jan 01, 2026 | 4.8 | 119 | |
| Dec 31, 2025 | 4.8 | 119 |
📊 AI Summary
Seller Investigators generally receives very positive feedback, with an overall rating of 4.8/5, highlighting significant financial recoveries and efficient service. Customers frequently praise the staff's helpfulness, quick results, and the ease of the reimbursement process. However, a minority of reviews point to significant issues with onboarding, slow communication during complex cases, and feature parity gaps compared to competitors like Getida, particularly concerning international operations.
What customers like
- Successfully recovered significant amounts of money (thousands to tens of thousands of USD) that sellers were unaware they were owed.
- Staff members are frequently described as friendly, helpful, professional, and knowledgeable (e.g., Patrick, Gina, Jeff Scolnick).
- The process is often described as easy, fast, and seamless, with a simple-to-use dashboard.
- Operates on a risk-free model (no fee until money is recovered).
Main concerns
- Significant onboarding difficulties, including long setup times, messy processes, and mixed messages (especially for UK/EU accounts).
- Inconsistent communication, with some users reporting slow email replies or lack of follow-through on specific issues like product restrictions.
- Feature limitations compared to competitors, such as the lack of automated Weight & Dims claims for UK/EU and the requirement for separate US/EU accounts.
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AI Analysis
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