Ruby rating history
Business ServicesHistorical rating trends and review volume analysis
Current Rating
Total Reviews
825
Verified customer feedback
About Ruby
Ruby provides virtual receptionist and live chat solutions primarily for small businesses, offering 24/7 live answering, appointment scheduling, and lead capture services. They aim to enhance customer communication by ensuring callers always reach a real person, allowing businesses to save time and capture more opportunities.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 4.6 | 825 | |
| Jan 09, 2026 | 4.6 | 825 | |
| Jan 08, 2026 | 4.6 | 825 | |
| Jan 07, 2026 | 4.6 | 825 | |
| Jan 06, 2026 | 4.6 | 825 | |
| Jan 05, 2026 | 4.6 | 825 | |
| Jan 04, 2026 | 4.6 | 825 | |
| Jan 03, 2026 | 4.6 | 825 | |
| Jan 02, 2026 | 4.6 | 825 | |
| Jan 01, 2026 | 4.6 | 825 |
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📊 AI Summary
Ruby maintains a very high overall rating of 4.5/5 based on 823 reviews, with customers overwhelmingly praising the professionalism, thoroughness, and responsiveness of the support and reception teams. Key themes include improved customer experience, increased revenue, and significant time savings for business owners. While the vast majority of reviews are positive, one review noted issues with service execution despite high expectations.
What customers like
- Excellent, thorough, and concise customer service and support team interactions.
- Improved business outcomes, including increased revenue and better lead capture.
- Professional, friendly, and knowledgeable receptionists who make the business look good.
- Seamless onboarding process and reliable service for after-hours or full coverage.
Main concerns
- One instance where the service did not meet expectations for appointment-setting accuracy.
- Reliance on call recording to identify service discrepancies (though this was an isolated complaint).
💡 About This Data
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AI Analysis
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