Rover.com | Pet Sitting rating history
Historical rating trends and review volume analysis
Current Rating
Total Reviews
30,658
Verified customer feedback
Recent Change
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 04, 2026 | 4.5 | 30,658(+26) | |
| Jan 03, 2026 | 4.5 | 30,632(+45) | |
| Jan 02, 2026 | 4.5 | 30,587(+77) | |
| Dec 30, 2025 | 4.5 | 30,510(+23) | |
| Dec 29, 2025 | 4.5 | 30,487(+16) | |
| Dec 28, 2025 | 4.5 | 30,471(+18) | |
| Dec 27, 2025 | 4.5 | 30,453(+22) | |
| Dec 26, 2025 | 4.5 | 30,431(+17) | |
| Dec 25, 2025 | 4.5 | 30,414(-2) | |
| Dec 24, 2025 | 4.5 | 30,416 |
📊 AI Summary
Customer sentiment for Rover.com appears largely positive, driven by successful pet care experiences and reliable sitters, though recurring issues with customer service responsiveness and specific booking complications prevent a perfect score. The high volume of 5-star reviews suggests strong satisfaction when the service works as intended, but negative feedback points to significant friction points in support resolution.
What customers like
- Sitters are frequently described as caring, professional, and excellent with pets, leading to happy animals upon return.
- The platform is praised for making it easy to find and book reliable care, especially for last-minute needs.
- Many users appreciate the communication updates and photos provided by sitters during the stay.
Main concerns
- Significant frustration is expressed regarding slow or unhelpful customer service responses when issues arise (e.g., cancellations, emergencies).
- Some reviews mention unexpected or hidden fees, or difficulties managing complex booking changes.
- A few users reported issues with sitter reliability or last-minute cancellations causing significant stress.
Key Themes
💡 About This Data
Daily Updates
Data is refreshed every 24 hours
AI Analysis
Monthly comparisons powered by GPT-5-nano