Rocket Mortgage rating history
Historical rating trends and review volume analysis
Current Rating
4.6
4.6
Total Reviews
39,320
Verified customer feedback
Recent Change
+18new reviews
📈
Rating & Reviews Trend
📊
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 05, 2026 | 4.6 | 39,320(+18) | |
| Jan 04, 2026 | 4.6 | 39,302(+6) | |
| Jan 03, 2026 | 4.6 | 39,296(+16) | |
| Jan 02, 2026 | 4.6 | 39,280(+17) | |
| Jan 01, 2026 | 4.6 | 39,263(+13) | |
| Dec 31, 2025 | 4.6 | 39,250(+16) | |
| Dec 30, 2025 | 4.6 | 39,234(+23) | |
| Dec 29, 2025 | 4.6 | 39,211(+15) | |
| Dec 28, 2025 | 4.6 | 39,196(+14) | |
| Dec 27, 2025 | 4.6 | 39,182 |
📊 AI Summary
Rocket Mortgage maintains a very high overall rating, driven by strong positive feedback regarding the efficiency and professionalism of loan officers and the ease of the digital process. However, a significant minority of recent reviews highlight persistent issues with closing delays, communication breakdowns, and unexpected fee changes, suggesting inconsistency in the customer experience.
What customers like
- Loan Officer 'Sarah' was frequently praised for being professional, responsive, and making the process easy.
- Customers appreciate the speed and efficiency of the digital application and closing process.
- The online portal and technology platform are cited as being user-friendly and helpful for tracking progress.
Main concerns
- Multiple recent reviews mention significant delays in closing, sometimes pushing back the date multiple times.
- Complaints about poor communication from processors or underwriters once the loan moves past the initial loan officer stage.
- Instances of unexpected or last-minute fee changes causing frustration and distrust.
Key Themes
Loan Officer Performance (High Variability)Closing Timeline ReliabilityDigital Platform Usability
💡 About This Data
Daily Updates
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AI Analysis
Monthly comparisons powered by GPT-5-nano