Reliance Home Comfort rating history
Historical rating trends and review volume analysis
Current Rating
1.4
1.4
Total Reviews
230
Verified customer feedback
Recent Change
+1new reviews
📈
Rating & Reviews Trend
📊
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📈 Latest Analysis
Key Factors
- No change in rating (1.4/5)
- No change in review count (226)
- Identical summary of positive (technician professionalism) and negative themes (scheduling, wait times, unresolved repairs)
Recommendations
- Analyze the rating history between 2026-01-01 (1.5/5) and 2026-01-04 (1.4/5) to pinpoint the exact moment the rating dipped back to 1.4/5.
- Investigate the underlying operational causes for the persistent negative themes (scheduling/wait times) noted in the summary.
- Monitor the next reporting period closely for any deviation from the current stable, low rating.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 1.4 | 230(+1) | |
| Jan 08, 2026 | 1.4 | 229(+1) | |
| Jan 07, 2026 | 1.4 | 228 | |
| Jan 06, 2026 | 1.4 | 228(+2) | |
| Jan 05, 2026 | 1.4 | 226 | |
| Jan 05, 2026 | 1.4 | 226 | |
| Jan 04, 2026 | 1.4 | 226(-1) | ↓-0.10 |
| Jan 03, 2026 | 1.5 | 227 | |
| Jan 02, 2026 | 1.5 | 227 | |
| Jan 01, 2026 | 1.5 | 227 |
📊 AI Summary
Customer sentiment for Reliance Home Comfort appears mixed, with a significant number of 1-star reviews indicating serious issues, despite a moderate overall rating. Common positive feedback centers on the professionalism of technicians, while recurring negative themes involve scheduling difficulties, long wait times for service, and unresolved repair issues.
What customers like
- Technicians are frequently described as professional, knowledgeable, and polite.
- Some customers report quick and effective resolution of specific maintenance or repair tasks.
- Positive experiences often highlight the quality of the installation or initial service provided.
Main concerns
- Significant frustration exists regarding scheduling, with multiple reports of missed appointments or long delays between booking and service.
- Several reviews mention recurring problems that were not fixed on the first visit, leading to multiple service calls and extended downtime.
- Billing discrepancies and difficulties reaching customer service for follow-up support are noted pain points.
Key Themes
Service Reliability and SchedulingTechnician Competence vs. Administrative SupportIssue Resolution Effectiveness
💡 About This Data
Daily Updates
Data is refreshed every 24 hours
AI Analysis
Monthly comparisons powered by GPT-5-nano