Prosper rating history
Historical rating trends and review volume analysis
Current Rating
4.5
4.5
Total Reviews
13,982
Verified customer feedback
Recent Change
+5new reviews
📈
Rating & Reviews Trend
📊
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 08, 2026 | 4.5 | 13,982(+5) | |
| Jan 07, 2026 | 4.5 | 13,977 | |
| Jan 06, 2026 | 4.5 | 13,977 | |
| Jan 05, 2026 | 4.5 | 13,977 |
📊 AI Summary
Prosper maintains a strong overall rating, driven primarily by positive experiences related to quick payouts and helpful customer service. However, a notable segment of recent reviews highlights significant issues with unexpected fees and difficulties in resolving complex account issues, leading to a mixed but generally favorable sentiment.
What customers like
- Customer service representatives, specifically mentioning 'Sarah' and 'Mark', are frequently praised for being 'extremely helpful' and 'quick to resolve issues'.
- The speed of the loan funding process is a major positive, with multiple users noting funds arrived 'faster than expected' or 'within 24 hours'.
- The platform's user interface is described as 'intuitive' and 'easy to navigate' for managing loan applications.
Main concerns
- Several recent 1-star reviews complain about 'hidden or unexpected origination fees' that significantly reduced the expected loan amount.
- There are recurring complaints about the automated underwriting system rejecting applications without clear justification, leading to frustration.
- A few users reported difficulties reaching support via phone during peak hours, leading to long hold times when dealing with urgent matters.
Key Themes
Customer Support QualityLoan Funding SpeedFee TransparencyUnderwriting Process Clarity
💡 About This Data
Daily Updates
Data is refreshed every 24 hours
AI Analysis
Monthly comparisons powered by GPT-5-nano