Planet Cyclery rating history
Historical rating trends and review volume analysis
Current Rating
4.5
4.5
Total Reviews
2,085
Verified customer feedback
Recent Change
-0.10 rating
+2new reviews
📈
Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 08, 2026 | 4.5 | 2,085(+2) | ↓-0.10 |
| Jan 07, 2026 | 4.6 | 2,083 | |
| Jan 06, 2026 | 4.6 | 2,083 |
📊 AI Summary
Planet Cyclery maintains a strong overall rating, driven primarily by positive feedback on product quality and knowledgeable staff. However, recurring issues with shipping delays and occasional problems with order accuracy suggest operational inconsistencies need addressing.
What customers like
- Staff expertise and helpfulness, with one reviewer noting, 'The mechanic knew exactly what I needed for my custom build.'
- High quality of specialized bicycle parts and accessories received.
- Positive experiences with in-store pickup efficiency.
Main concerns
- Frequent complaints regarding significant shipping delays, often exceeding initial estimates.
- Several instances of receiving incorrect items or missing components in online orders.
- Difficulty reaching customer service via phone during peak hours.
Key Themes
Product Quality & ExpertiseE-commerce Fulfillment & LogisticsCustomer Support Accessibility
💡 About This Data
Daily Updates
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AI Analysis
Monthly comparisons powered by GPT-5-nano