Perfumania rating history
Historical rating trends and review volume analysis
Current Rating
4.7
4.7
Total Reviews
18,422
Verified customer feedback
Recent Change
+7new reviews
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 04, 2026 | 4.7 | 18,422(+7) | |
| Jan 03, 2026 | 4.7 | 18,415(+19) | |
| Jan 02, 2026 | 4.7 | 18,396(+13) | |
| Jan 01, 2026 | 4.7 | 18,383(+18) | |
| Dec 31, 2025 | 4.7 | 18,365(+21) | |
| Dec 30, 2025 | 4.7 | 18,344(+26) | |
| Dec 29, 2025 | 4.7 | 18,318(+26) | |
| Dec 28, 2025 | 4.7 | 18,292(+16) | |
| Dec 27, 2025 | 4.7 | 18,276(+48) | |
| Dec 26, 2025 | 4.7 | 18,228 |
📊 AI Summary
Perfumania maintains a generally positive reputation based on the high volume of reviews, though recent feedback indicates significant issues with order fulfillment and customer service responsiveness. While many customers praise the product authenticity and pricing, a recurring theme of delayed or incorrect shipments is negatively impacting the overall experience.
What customers like
- Customers frequently mention receiving authentic products at competitive prices.
- Several reviews highlight satisfaction with the speed of initial order processing when successful.
- Positive feedback exists regarding the wide selection of fragrances available.
Main concerns
- A major recurring complaint involves significant delays in shipping and receiving orders, sometimes taking weeks longer than expected.
- Customer service is frequently cited as unhelpful or unresponsive when customers try to resolve shipping errors or delays.
- There are multiple reports of receiving incorrect items or damaged packaging upon delivery.
Key Themes
Order Fulfillment ReliabilityCustomer Support EffectivenessProduct Authenticity vs. Delivery Issues
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano