Ovago rating history
Historical rating trends and review volume analysis
Current Rating
4.1
4.1
Total Reviews
9,375
Verified customer feedback
Recent Change
+1new reviews
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 10, 2026 | 4.1 | 9,375(+1) | |
| Jan 09, 2026 | 4.1 | 9,374(+1) | |
| Jan 08, 2026 | 4.1 | 9,373 | |
| Jan 07, 2026 | 4.1 | 9,373 | |
| Jan 06, 2026 | 4.1 | 9,373(-5) | |
| Jan 05, 2026 | 4.1 | 9,378(+1) | |
| Jan 04, 2026 | 4.1 | 9,377 | |
| Jan 03, 2026 | 4.1 | 9,377 | |
| Jan 02, 2026 | 4.1 | 9,377(+1) | |
| Jan 01, 2026 | 4.1 | 9,376 |
📊 AI Summary
Ovago maintains a strong overall rating, driven primarily by positive feedback regarding the quality and value of their offerings. However, a notable portion of recent reviews highlights significant issues with customer service responsiveness and unexpected cancellation fees, suggesting operational inconsistencies.
What customers like
- Customers frequently praise the 'great value for money' and the 'high quality' of the services/products received.
- Several reviews mention smooth booking processes and excellent initial interactions.
- Positive feedback often singles out specific staff members for being 'helpful and professional' when issues were resolved quickly.
Main concerns
- A recurring complaint centers on 'terrible customer service' with long wait times and unreturned calls/emails.
- Multiple users reported being hit with 'unexpected and high cancellation fees' that were not clearly communicated upfront.
- Some reviews mention issues with the accuracy of advertised availability or pricing upon final confirmation.
Key Themes
Value Proposition vs. Service DeliveryCustomer Support ResponsivenessTransparency in Fees and Cancellations
💡 About This Data
Daily Updates
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AI Analysis
Monthly comparisons powered by GPT-5-nano