ON1 rating history
Historical rating trends and review volume analysis
Current Rating
4.1
4.1
Total Reviews
2,904
Verified customer feedback
Recent Change
+2new reviews
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 08, 2026 | 4.1 | 2,904(+2) | |
| Jan 07, 2026 | 4.1 | 2,902(+2) | |
| Jan 06, 2026 | 4.1 | 2,900(+1) | |
| Jan 05, 2026 | 4.1 | 2,899 |
📊 AI Summary
ON1 appears to maintain a generally positive reputation on Trustpilot, evidenced by a high current rating and a strong majority of 5-star reviews. Customers frequently praise the software's features and performance, though recurring issues with customer support responsiveness and specific technical bugs temper the overall experience for some users.
What customers like
- Software features are highly rated, with users specifically mentioning the power of the editing tools.
- Performance is often described as fast and reliable when the software is working correctly.
- Many users express long-term satisfaction and loyalty to the ON1 product line.
Main concerns
- Customer support response times are a significant pain point, with multiple reviews citing long waits or lack of resolution.
- Specific technical issues, such as crashes or problems with RAW file handling, are mentioned by dissatisfied users.
- Difficulty navigating or understanding certain advanced features is occasionally noted.
Key Themes
Product Quality vs. Support ExperienceSoftware Performance and StabilityValue Proposition of the Editing Suite
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano