Octopus Energy US rating history
Historical rating trends and review volume analysis
Current Rating
4.6
4.6
Total Reviews
177
Verified customer feedback
Recent Change
+1new reviews
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 08, 2026 | 4.6 | 177(+1) | |
| Jan 07, 2026 | 4.6 | 176 | |
| Jan 06, 2026 | 4.6 | 176 |
📊 AI Summary
Octopus Energy US currently holds a strong rating of 4.4/5 based on 176 reviews, indicating generally positive customer satisfaction. Positive feedback frequently praises the company's excellent customer service and competitive rates. However, some recurring issues involve billing discrepancies and difficulties with the mobile app functionality.
What customers like
- Exceptional customer service, with representatives described as 'helpful' and 'knowledgeable'.
- Competitive and fair pricing/rates compared to other providers.
- Smooth and easy sign-up/onboarding process.
Main concerns
- Inaccurate or confusing billing statements leading to overcharges.
- Issues with the mobile application, specifically difficulty tracking usage or making payments.
- Occasional delays in service activation or transfer.
Key Themes
Customer Support QualityPricing CompetitivenessBilling AccuracyDigital Platform Usability
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AI Analysis
Monthly comparisons powered by GPT-5-nano