Northern Powergrid rating history
Historical rating trends and review volume analysis
Current Rating
2.4
2.4
Total Reviews
206
Verified customer feedback
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 2.4 | 206 | |
| Jan 08, 2026 | 2.4 | 206 | |
| Jan 07, 2026 | 2.4 | 206 | |
| Jan 06, 2026 | 2.4 | 206 | |
| Jan 05, 2026 | 2.4 | 206 | |
| Jan 04, 2026 | 2.4 | 206(+1) | ↑+0.10 |
| Jan 03, 2026 | 2.3 | 205(+1) | |
| Jan 02, 2026 | 2.3 | 204 | |
| Jan 01, 2026 | 2.3 | 204 | |
| Dec 31, 2025 | 2.3 | 204 |
📊 AI Summary
Customer sentiment for Northern Powergrid appears mixed, leaning slightly negative based on the current rating of 2.8/5 across 204 reviews. Positive feedback often praises quick responses during outages, while significant negative feedback centers on prolonged power cuts and poor communication regarding restoration times.
What customers like
- Quick response times when power initially fails.
- Some customers noted engineers were polite and efficient once on site.
- Appreciation for updates provided via text message during specific incidents.
Main concerns
- Extremely long power outage durations, sometimes lasting over 24 hours.
- Lack of clear, accurate communication regarding Estimated Time of Restoration (ETR).
- Frustration with automated phone systems and difficulty reaching a human representative.
Key Themes
Outage Duration and ReliabilityCommunication During IncidentsEngineer Response Time
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano