NJM Insurance Group rating history
Historical rating trends and review volume analysis
Current Rating
4.7
4.7
Total Reviews
15,791
Verified customer feedback
Recent Change
+2new reviews
📈
Rating & Reviews Trend
📊
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 4.7 | 15,791(+2) | |
| Jan 08, 2026 | 4.7 | 15,789(+13) | |
| Jan 07, 2026 | 4.7 | 15,776(+3) | |
| Jan 06, 2026 | 4.7 | 15,773(+8) | |
| Jan 05, 2026 | 4.7 | 15,765(+7) | |
| Jan 04, 2026 | 4.7 | 15,758(+6) | |
| Jan 03, 2026 | 4.7 | 15,752(+1) | |
| Jan 02, 2026 | 4.7 | 15,751(+2) | |
| Jan 01, 2026 | 4.7 | 15,749(+3) | |
| Dec 31, 2025 | 4.7 | 15,746 |
📊 AI Summary
NJM Insurance Group generally receives positive feedback, evidenced by a high overall rating and a large proportion of 5-star reviews. Customers frequently praise the ease of the claims process and the helpfulness of the staff. However, some recurring issues involve slow response times and difficulties with specific policy changes or billing inquiries.
What customers like
- Claims process is described as 'smooth' and 'easy' by multiple reviewers.
- Staff members are frequently noted as being 'helpful' and 'professional'.
- Competitive pricing or good value for money is mentioned in several positive reviews.
Main concerns
- Slow response times from customer service or claims adjusters are a common complaint.
- Difficulty reaching the right department or getting timely follow-up.
- Some negative experiences related to specific policy adjustments or billing errors taking too long to resolve.
Key Themes
Claims EfficiencyCustomer Service ResponsivenessStaff Professionalism
💡 About This Data
Daily Updates
Data is refreshed every 24 hours
AI Analysis
Monthly comparisons powered by GPT-5-nano