Motive rating history

SaaS / Fleet Management Software

Historical rating trends and review volume analysis

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Current Rating

1.7
1.7

Total Reviews

2,332

Verified customer feedback

About Motive

Motive provides an all-in-one fleet management and driver safety platform utilizing AI-powered automation. Their solutions cover fleet management, equipment monitoring, spend management, workforce management, and compliance tools like ELDs. The company targets various industries including trucking, construction, and logistics to improve safety, productivity, and profitability.

🏢 Logistics Technology / TelematicsFleet ManagementDriver SafetyAIELDTelematics
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Rating & Reviews Trend

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Review Velocity

Daily new reviews. Spikes may indicate viral events or potential manipulation.

📋 Rating Snapshots

DateRatingReviewsChange
Jan 10, 2026
1.7
2,332
Jan 09, 2026
1.7
2,332
Jan 08, 2026
1.7
2,332
Jan 07, 2026
1.7
2,332
Jan 06, 2026
1.7
2,332
Jan 05, 2026
1.7
2,332
Jan 04, 2026
1.7
2,332
Jan 03, 2026
1.7
2,332
Jan 02, 2026
1.7
2,332
Jan 01, 2026
1.7
2,332

📊 AI Summary

Motive has an overwhelmingly negative customer sentiment, reflected in a very low 1.7/5 rating from over 2,300 reviews. The primary complaints center on deceptive sales practices, misleading contract terms, and extreme difficulty in canceling services, often resulting in unauthorized charges and refusal of refunds. While some reviews mention the software itself is good, the operational and customer service experience is described as predatory and unethical.

What customers like

  • The software interface is described as 'okay' by one reviewer.
  • The core technology (AI Dashcam, software) is acknowledged as 'good' by some users.
  • The company website highlights numerous features and industry awards, suggesting a robust product offering.

Main concerns

  • Deceptive onboarding and sales practices, including lying about contract terms and pricing.
  • Extreme difficulty in canceling services, often involving auto-renewals against customer wishes, and refusal to issue refunds.
  • Poor and unhelpful customer support, with reports of being harassed for payment after attempting to cancel.

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AI Analysis

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