Markers & Headstones Co. rating history
Historical rating trends and review volume analysis
Current Rating
4.9
4.9
Total Reviews
2,398
Verified customer feedback
Recent Change
+5new reviews
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Rating & Reviews Trend
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Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 08, 2026 | 4.9 | 2,398(+5) | |
| Jan 07, 2026 | 4.9 | 2,393(+3) | |
| Jan 06, 2026 | 4.9 | 2,390(+2) | |
| Jan 05, 2026 | 4.9 | 2,388(+5) | |
| Jan 04, 2026 | 4.9 | 2,383 |
📊 AI Summary
Customer sentiment for Markers & Headstones Co. appears generally positive, driven by satisfaction with the quality of the headstones and the professionalism of the staff. However, recurring issues with delivery timelines and communication delays are noted as significant pain points that detract from the overall experience.
What customers like
- High praise for the quality and craftsmanship of the headstones, with one reviewer noting the 'stone quality exceeded expectations'.
- Staff members, particularly 'Sarah in design', are frequently commended for being professional, helpful, and patient during the design process.
- Positive feedback on the final product's appearance, often described as 'beautiful' and 'exactly as proofed'.
Main concerns
- Significant frustration regarding extended and often inaccurate delivery timelines, with multiple mentions of delays exceeding the initial quoted period.
- Complaints about poor communication, specifically difficulty reaching customer service or receiving timely updates on order status.
- A few instances of issues with the final engraving or installation not matching the approved proof, requiring follow-up resolution.
Key Themes
Product Quality & CraftsmanshipDelivery & Fulfillment DelaysCustomer Service Responsiveness
💡 About This Data
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AI Analysis
Monthly comparisons powered by GPT-5-nano