Lyft rating history
Historical rating trends and review volume analysis
Current Rating
1.2
1.2
Total Reviews
8,351
Verified customer feedback
Recent Change
+1new reviews
📈
Rating & Reviews Trend
📊
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 11, 2026 | 1.2 | 8,351(+1) | |
| Jan 10, 2026 | 1.2 | 8,350(+3) | |
| Jan 09, 2026 | 1.2 | 8,347 | |
| Jan 08, 2026 | 1.2 | 8,347(+2) | |
| Jan 07, 2026 | 1.2 | 8,345 | |
| Jan 06, 2026 | 1.2 | 8,345(+1) | |
| Jan 05, 2026 | 1.2 | 8,344(+1) | |
| Jan 04, 2026 | 1.2 | 8,343 | |
| Jan 03, 2026 | 1.2 | 8,343(+1) | |
| Jan 02, 2026 | 1.2 | 8,342 |
📊 AI Summary
Lyft's recent customer feedback is largely positive, driven by reliable service and good driver interactions, though recurring issues with surge pricing and occasional long wait times persist. The high volume of 5-star reviews suggests general satisfaction with the core service offering. Actionable areas for improvement center on price transparency and reducing wait times during peak demand.
What customers like
- Drivers are frequently described as polite, professional, and providing excellent service.
- Reliability and ease of use of the app for booking rides are often praised.
- Many users appreciate the speed of pickups when demand is not excessively high.
Main concerns
- Significant frustration regarding unpredictable and high surge pricing, often leading to cancellations.
- Complaints about excessive wait times, especially late at night or during peak hours, sometimes forcing users to switch to competitors.
- Occasional issues with drivers canceling rides after accepting them, causing delays.
Key Themes
Pricing and Surge TransparencyDriver Quality and ProfessionalismWait Times and Availability
💡 About This Data
Daily Updates
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AI Analysis
Monthly comparisons powered by GPT-5-nano