Loom rating history
Software as a Service (SaaS)Historical rating trends and review volume analysis
Current Rating
Total Reviews
171
Verified customer feedback
About Loom
Loom is a SaaS platform that provides an easy-to-use screen and camera recording tool, enabling users to create and share video messages for asynchronous communication. It offers features like video editing, collaboration tools (comments, CTAs), and integration with various workplace applications. The platform is marketed towards teams across sales, engineering, customer support, and design to enhance productivity and remote collaboration.
Rating & Reviews Trend
Review Velocity
Daily new reviews. Spikes may indicate viral events or potential manipulation.
📋 Rating Snapshots
| Date | Rating | Reviews | Change |
|---|---|---|---|
| Jan 09, 2026 | 1.5 | 171 | |
| Jan 08, 2026 | 1.5 | 171 | |
| Jan 07, 2026 | 1.5 | 171 | |
| Jan 06, 2026 | 1.5 | 171 | |
| Jan 05, 2026 | 1.5 | 171 | |
| Jan 04, 2026 | 1.5 | 171 | |
| Jan 03, 2026 | 1.5 | 171 | |
| Jan 02, 2026 | 1.5 | 171 | |
| Jan 01, 2026 | 1.5 | 171 | |
| Dec 31, 2025 | 1.5 | 171 |
📊 AI Summary
Loom presents a significant disconnect between its advertised ease of use and the actual customer experience, which is overwhelmingly negative. While the website highlights powerful features and endorsements from major companies, customer reviews consistently report severe technical instability, non-functional recording features, and virtually non-existent customer support, leading to high frustration levels.
What customers like
- The product is described as 'great when it works' (though this is rare in recent reviews).
- Website highlights strong integration capabilities with tools like Google Workspace and Slack.
- Website showcases endorsements from high-profile companies and founders.
Main concerns
- Persistent and severe technical issues, including recording crashes, audio/video sync problems, and features failing to load.
- Widespread and aggressive billing issues, with users being charged after cancellation and facing extreme difficulty in stopping payments.
- Customer service is described as non-existent, unresponsive, or inaccessible, especially for billing or technical support issues.
💡 About This Data
Daily Updates
Data is refreshed every 24 hours
AI Analysis
Monthly comparisons powered by GPT-5-nano